FAQ

📌 Nordic Loom – Frequently Asked Questions (FAQ)

1. What products does Nordic Loom offer?

We specialize in Nordic-inspired home textiles, including pillows, throws, blankets, rugs, and cozy decorative pieces designed to add comfort and minimal elegance to your home.

2. How long does order processing take?

All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the next business day.

3. When will I receive my order?

Shipping times depend on your selected shipping method at checkout:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Express: 1–2 business days

You will receive a tracking number once your order has shipped.

4. Do you offer free shipping?

Yes. We offer free standard shipping on U.S. orders over $49.

5. How can I track my order?

Once your order ships, you will automatically receive a tracking email.
Tracking updates may take 24–48 hours to appear after shipment.

6. Can I change or cancel my order?

If you need to make changes, please contact us within 12 hours of placing your order.
After your order has been processed or shipped, it cannot be modified or canceled.

7. What should I do if my package is delayed or lost?

If your order is delayed, marked as delivered but not received, or appears lost:

  1. Verify your shipping address

  2. Check with neighbors or building staff

  3. Wait 24 hours for possible carrier updates

If the package is still missing, contact us at support@nordicloom.com.

8. What is your return policy?

We accept returns within 30 days of delivery for unused, unwashed, and undamaged items in their original packaging.
For full details, please visit our Return & Refund Policy page.

9. Do you offer exchanges?

Yes, we offer exchanges for the same product or a similar item of equal value, subject to availability.

10. My item arrived damaged. What should I do?

If your product arrives damaged:

We will arrange a replacement or refund according to our policy.

11. Are your products machine washable?

Most of our pillows, covers, and throws are machine washable on a gentle cycle.
Specific care instructions are listed on each product page and label.

12. Which payment methods do you accept?

We accept all major payment methods, including:

  • Visa, MasterCard, American Express

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

13. Do you ship internationally?

Not yet.
At this time, we ship only within the United States.
International shipping will be available soon.

14. How do I contact customer support?

You can reach us anytime at:
📧 support@nordicloom.com

Our team typically responds within 24 hours during business days.